Chocolate decor
Automating order management for faster processing and smoother interdepartmental communication.
Industry
e-Commerce, Retail
Location
USA
Client Since
2022
Team Size
2
Project overview
The Chocolate Decor Company operates an online store alongside three brick-and-mortar locations in New York, specializing in souvenirs, exclusive sweets, and wine. During peak holiday seasons, the business experienced significant demand spikes, necessitating improvements to their Odoo ERP system to alleviate pressure on sales managers.
Additionally, the company aimed to establish an efficient communication system among the sales, warehouse, production, and delivery departments. Challenges arose from managing bulk orders with multiple recipients and varied delivery addresses, often requiring customized products. Addressing invalid orders resulting from incorrect delivery data was also a priority.
Syncing the operations of the online and offline stores was crucial for daily order monitoring. The company sought insights into order volumes, their origins, and pricing discrepancies between online and offline sales channels.
Solutions
Solvve developed specialized functionality to streamline the processing of bulk orders with multiple recipients. This feature enables the creation of multiple line orders from a single order, facilitating efficient management. Clients can now import data to Odoo from Excel, specifying recipients and customizations for each item. For instance, they can request engraving details or select accompanying items like postcards.
To improve order accuracy, Solvve customized the sales order interface within the Odoo system by integrating QR and barcode generation capabilities. This simplifies order fulfillment in warehouses and aids in product customization during production. Visual order previews were also introduced, providing clear instructions for manufacturing and packaging. QR codes are utilized by delivery services, to optimize routes for efficient delivery.
To mitigate invalid orders, Solvve implemented double validation mechanisms, cross-referencing ZIP codes and utilizing OpenStreetMap integration. This significantly reduced the incidence of incorrect addresses. Additionally, features such as identifying customers outside the free delivery zone and offering multiple delivery service options were added. Customers can now pay for delivery directly during checkout.
For seamless synchronization between offline and online stores, Solvve developed a functionality to sync Odoo and other point-of-sale terminals. This enables daily reporting in Odoo, providing insights into inventory levels and sales performance. Special mappings were designed to facilitate the integration of this functionality into new stores, ensuring consistency across all locations.
Features
- The identification accuracy: it catches the tiniest details.
- The rapidity of video procession: up to 45 frames per second.
- Work with streaming and video recording: any format is available.
- Integration with different educational platforms.
- Easiness with option customization.
Project results
- Add capability to include multiple delivery addresses within a single order.
- Customize sales orders with additional fields for order details, and automate multi-delivery orders.
- Implement double address validation by integrating ZIP codes and OpenStreetMap for accurate address verification.
- Leverage QR and barcode systems to enhance interdepartmental communication.
- ️ Integrate POS terminals for daily report uploads to the Odoo system.
- ️ Product images have been added to the order form for better visualization.
Technologies
Odoo15 | Python3
“They’re very good at what they do.”
The team delivered good results, producing a high-quality platform that is scalable, and they may work on expanding the product to new regions. They are skilled in development but lack good resources in project management.
Chairman,
Gaming Company, Saudi Arabia
“It’s been a great experience for us.”
Since engaging with SOLVVE, the client has now streamlined and corrected their processes through a platform that meets their needs. They lead a communicative approach to work closely with the team for constant reports and summaries on the project. The client also praises their competitive pricing.
Executive,
Stone+Lain, Сanada
“We’re 100% satisfied with their services.”
Since partnering with SOLVVE, network downtime and technical issues have been minimized, much to the delight of internal stakeholders. The team performs well from a project management standpoint.
Avraham Gniwisch,
Healthy Longevity Cafe, Czech Republic
“They really care about making the app better.”
SOLVVE successfully delivers all the promised deliverables on time and within the discussed budget. They communicate timelines and costs very clearly via Zoom, ensuring an effective workflow.
Chad Jones,
Firm Foundation Academy, USA
“The team is great when it comes to complex development tasks.”
SOLVVE’s turnaround times have also been greatly commended. Thanks to their work, the company now has more time to generate business. Their project management has also been excellent, and they provide unique ideas to the firm.
Controller,
Manufacturing Company, New York, USA
“SOLVVE works quickly and communicates seamlessly with our team.”
Thanks to the SOLVVE team, the client can now track and manage customers, inventory, and user data more efficiently. The client appreciated how the vendor provided quick and clear communication and timely fixes.
Executive Assistantto CEO,
Healthy Longevity Cafe, Czech Republic
“They delivered on time, assessed needs, and found solutions if none was apparent.”
SOLVVE delivered the project on time, meeting the client's expectations. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow.
Executive,
Terrae Voluntas, Texas, USA